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SHIPPING & DELIVERY

We offer FREE postage and packing to all orders to UK addresses.

Delivery times are subject to change due to Weekend and Bank Holiday postage times.

All of our goods come complete with free branded boxes and packaging.

We guarantee to have orders with you within 3-5 working days, unless the item is out of stock, in which case we would contact you via email quoting a new delivery date.

Cameo Jewellers & Goldsmiths are not held responsible for delayed courier or mailing services.  We use Royal Mail where problems rarely occur.

RETURNS & REPLACEMENTS (WEB SALES)

We are confident you will be happy with your purchase, however, if, on a rare occasion you are not entirely satisfied, please return it to us, and we will be happy to offer you an exchange, credit note or refund. 

Damaged Items

Please contact us within 7 days of the item being delivered, to inform us that the item was damaged upon receipt.  Items must be returned in pristine condition i.e. unworn with all its original packaging, labels and all relevant documentation. On receipt of the item, and upon verifying the damage, we will replace or offer a full refund via your original payment method and reimburse you your reasonable postage costs.

Unwanted Items

In line with the Distance Selling Regulations, you can return any item to us as long as you contact us within 7 days of receipt.  Goods must be returned within 30 days, undamaged, in pristine condition, i.e. Unworn with all of the original packaging, labels and documentation.  You are responsible for all postage costs associated with the return.  Once the item has been received and verified, we will issue a full refund via your original payment method, minus the delivery charge.

Please allow up to 10 days for your return to be processed.

Products returned under this policy must be sent by insured post to:

Returns

Cameo Jewellers & Goldsmiths

12 Willerby Road

Hull

East Yorkshire

HU5 5JJ

We are not responsible for any items not reaching us.

Exclusions:

The following products may not be returned/refunded/exchanged and no credit note will be issued under this policy:

(a) any product made to your specification including bespoke items

(b) any product made especially to order or have been altered in anyway at your request

(c) gift vouchers

(d) any items that have been engraved/personalised to your specification

(e) earrings due to health and safety reasons.

To check the status of your order, please contact our customer service team who will be pleased to help.

PRIVACY & SECURITY

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information:

By entering your details in the requested fields, you enable Cameo Jewellers & Goldsmiths and its service providers to provide you with the services you select.  Whenever you provide such personal information we will treat that information in accordance with the policy.  Our services are designed to give you the information that you want to receive.  Cameo Jewellers & Goldsmith will act in accordance with current legislation and aim to meet current internet best practice.